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Web-Enabled
Convergent Call Center
The call center is capable of providing customer support both for voice calls, fax as well as for Chat & Email.
Type of Contacts Handled
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Inward
Voice Calls over standard or toll-free phone lines |
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Outward
Voice Calls to customers and prospective customers |
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Live Chat-Based
customer interaction |
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Responding
to Email based customer inquiries and feedback |
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Responding
to Fax-based customer inquiries and feedback |
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Collaborative
Web-Surfing
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Possible Activities
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Customer
Service Help Desk |
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Product
Information Services |
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Support
Desk services for Traditional and Internet based Broking
Companies |
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Information
and Support Desk services for E-Businesses |
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Travel
Trade Customer Support |
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Booking
and Dispatch Tracking for Virtual Malls, TeleShopping,
etc. |
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Technical
Helpdesk for Software and Hardware companies |
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